Terms of Service

Effective date: 27 June 2026 Last updated: 27 June 2026

These Terms of Service ("Terms") govern your use of Profiling.app (the "Service"). By creating an account, by clicking to accept these Terms, or by using the Service, you agree to them. If you do not agree, do not use the Service.

1. Who we are

The Service is operated by Tamás Szigeti, an individual entrepreneur (egyéni vállalkozó) registered in Hungary ("we", "us", "our", the "Operator"), registered seat at 2484 Gárdony, Mikszáth Kálmán utca 29., Hungary, tax number HU22141239. Contact: privacy@profiling.app.

2. Definitions

The capitalised terms below carry these meanings throughout these Terms.

  • User — a human account-holder. A single account covers every role you may hold.
  • Workspace — the billing-and-grouping entity (called a "Tenant" in our technical documentation) on whose behalf profiles are commissioned. A Personal Workspace is created for every User automatically.
  • Customer — the User or Workspace that commissions a profile and is responsible for paying for it.
  • Respondent — the person who completes the questionnaire and whom a profile concerns. May be the same person as the Customer (self-profiling).
  • Assignment — a request that a Respondent complete the questionnaire.
  • Submission — a Respondent's completed questionnaire.
  • Evaluation — the written interpretation of a profile, which may be authored by a person, generated with AI assistance, or both.
  • Credit — a pre-paid unit. One Credit funds one evaluated Submission.

3. Accounts

You must be at least 18 to use the Service. You are responsible for activity under your account and for keeping your sign-in details secure. You may authenticate by password, Google sign-in, or email sign-in link. You agree to provide an email address you control.

You agree to these Terms when you create your account ("By continuing, you agree…"). Your acceptance is recorded.

4. What the Service does

The Service turns a Respondent's questionnaire answers into a 10×10 matrix mapping their preferences across the ten phases of the Holigral model, and provides a written Evaluation interpreting that matrix. Individual answers remain internal and are not shown to the commissioning Workspace; the Workspace and the Respondent may see the matrix and the Evaluation.

The Evaluation is interpretive and supportive. It is not advice, not a diagnosis, not a recommendation, and not a decision. It does not assess anyone's fitness for employment, and it must not be treated as doing so. Any decision taken in reliance on it is the decider's own.

5. Acceptable use

You agree not to, and not to permit anyone to:

  • use the Service to profile a person without a lawful basis and without giving that person any notice the law requires (see the warranties in §6);
  • use the Service to make, or as the sole basis for, any decision producing legal or similarly significant effects on a person, in a way that would make that an automated decision attributed to the Service;
  • profile anyone under 18;
  • attempt to access another Workspace's data, probe or breach security, or circumvent access controls;
  • reverse-engineer, scrape, or extract the questionnaire catalogue, the matrix mathematics, the Holigral model semantics, or any other intellectual property embodied in the Service;
  • resell, sublicense, or provide the Service to third parties except as the workspace model expressly allows;
  • use the Service unlawfully, or to harass, surveil, or harm any person;
  • upload malicious code or place unreasonable load on the infrastructure.

We may suspend or terminate access for breach of this section, and for serious breach without notice.

6. Your responsibilities towards Respondents — warranties

This section is important. Where you commission a profile of another person, you have the relationship with that person; we do not.

You warrant (that is, you promise us, and we rely on your promise) that, for every Respondent you cause to be profiled:

a. you have a lawful basis under data-protection law to have them profiled; b. you have given them whatever privacy notice or information the law requires, and obtained any consent the law requires; c. you will not use the matrix or Evaluation as the sole basis for any decision producing legal or similarly significant effects on them, and you accept that any decision you take is yours alone; and d. you will respond to any request they make to you as the Controller of their profiling data, with our assistance in exporting or deleting that data.

Where you profile yourself, these warranties are satisfied by the fact that you are the subject and you are consenting to your own profiling; they impose nothing further on you.

You will indemnify us against claims, losses, and costs arising from your breach of this section — in particular, claims by a Respondent that they were profiled without a lawful basis or without proper notice.

7. Data protection

How we handle personal data is set out in our Privacy Policy. Where we process profiling data on behalf of your Workspace, we do so as your processor under the Data Processing Agreement, which you accept when your Workspace is created and which forms part of these Terms.

8. Credits, payment and invoicing

  • The Service is sold as pre-paid Credits. One Credit funds one evaluated Submission. The price is USD 50 per Credit unless stated otherwise at purchase.
  • Credits are bought in any quantity. Credits do not expire.
  • A Credit is committed when an Assignment is created (an invitation is sent, or a self-profiling is begun), consumed when the Evaluation is published, and returned to your balance (as a Credit) if the Assignment is revoked before the Respondent submits. Once a Respondent has submitted, the Credit cannot be returned — the work is owed. Refundability of Credits as money is governed by §9.
  • Payment is taken by Stripe. You authorise the charge at the point of purchase.
  • A compliant invoice is issued through Billingo as required by Hungarian law. Invoices are denominated in USD, with HUF equivalence shown as required by Hungarian rules. You must provide accurate billing details; you are responsible for their accuracy.
  • We do not operate subscriptions or recurring charges. There is no automatic top-up.

9. Refunds and cancellation

9.1 Unspent Credits

Unspent Credits are refundable for 14 days after purchase. If, within 14 days of buying Credits, you have not yet committed them to a profiling (see §9.2) and you ask us to refund the unused balance, we will refund it to your original payment method. Contact us at privacy@profiling.app. After 14 days, unspent Credits remain usable and do not expire, but are no longer refundable.

9.2 Committed profilings

A Credit is committed at Assignment creation — the moment a profiling is set in motion: when you send an invitation to a Respondent, or when you begin a self-profiling. Committing a Credit starts the service.

Once a Credit is committed, it is not refundable as money, because performance of the service has begun. The Credit mechanics in §8 still govern the movement of Credits between commitment and completion — in particular, a Credit is returned to your balance (as a Credit, not as money) if the Assignment is revoked before the Respondent submits. We may, at our discretion and as a goodwill matter, return a committed Credit in other circumstances, but we are not obliged to, and this does not create any entitlement to a monetary refund.

9.3 Consumer right of withdrawal

If you are a consumer (a person acting outside a trade, business, or profession), you ordinarily have a 14-day right to withdraw from a distance contract for a service.

  • While your Credits are unspent, that right is preserved: §9.1 gives you a refund of the unused balance within 14 days.
  • When you commit a Credit to a profiling (§9.2), you are requesting that we begin the service immediately. At that moment you expressly request immediate performance and acknowledge that you thereby lose your 14-day right to withdraw from that profiling once it has begun. You will be shown this consequence at the point you commit the Credit, and your action to begin constitutes that request and acknowledgement. This applies whether you are profiling yourself or commissioning a profile of another person.

Business customers acting in the course of a business have no consumer right of withdrawal; §§9.1–9.2 govern their Credits in any event.

10. Intellectual property

The Service, the questionnaire catalogue, the matrix mathematics, the Holigral model as expressed in the Service, and all related materials are our intellectual property or licensed to us. We grant you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose. You acquire no rights in our intellectual property. The content of your own Submissions and the Evaluations commissioned for your Workspace belong to you / your Workspace as between us; we hold them as described in the Privacy Policy and DPA.

11. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features. We may change these Terms; on a material change we will update the "Last updated" date and, where appropriate, notify you. Continued use after a change means you accept it.

12. Disclaimers

The Service is provided "as is". To the fullest extent permitted by law, we disclaim all implied warranties. We make no representation that any Evaluation is accurate, complete, or fit for any particular decision. The Holigral model is an interpretive framework; outputs are interpretive, not factual measurements of a person's worth, ability, or character.

Nothing in these Terms excludes liability that cannot lawfully be excluded — including, for consumers, your mandatory statutory rights under Hungarian and EU law, which these Terms do not affect.

13. Limitation of liability

To the fullest extent permitted by law, and except for liability that cannot lawfully be limited:

  • we are not liable for indirect, incidental, special, or consequential loss, or for loss of profit, data, or goodwill; and
  • our total aggregate liability arising out of or in connection with the Service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

14. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access for breach of these Terms. On termination, the provisions that by their nature should survive — including §§6, 9, 10, 12, 13 and 15 — survive. Unused Credits are not refunded on termination for your breach; otherwise we will deal with unused Credits reasonably and in good faith.

15. Governing law and jurisdiction

These Terms are governed by the laws of Hungary. The courts of Budapest, Hungary have jurisdiction over any dispute, except that, if you are a consumer, you keep the benefit of any mandatory protections and any right to bring proceedings in the courts of your place of residence that the law gives you.

16. Contact

Tamás Szigeti
privacy@profiling.app
2484 Gárdony, Mikszáth Kálmán utca 29., Hungary